Conditions of Sale
Collection of Refuse
Rocket Recycling will collect the refuse and other waste types to the schedule stated in this contract. Waste must be properly contained in the receptacle provided. Rocket Recycling will only collect waste on the basis of the amount stated under in this contract Excess waste will be not be collected unless pre-arranged and payment agreed, overfilled bins and waste placed to the side or on top of a container is considered excess waste. The customer will only put the agreed waste type in the relevant container(s) agreed for that service, if the wrong waste type is placed in a bin this will be considered contamination and we reserve the right to not service that bin until the contamination is removed or a contamination charge may be applied to cover any additional cost of disposal, the customer holds responsibility for any contamination. The waste subject of this contract will be taken to a site authorised to receive such waste under Section 5 or Section 11, Control of Pollution Act 1974 or any successive legislation.
Access to Container(s)
The customer shall ensure the Rocket Recycling employees, sub-contractors and refuse collection vehicles have at all times free and unobstructed access to the containers so that the refuse may be emptied directly into the vehicles. If such access is not provided Rocket Recycling shall not be under any obligation to discharge its duties and a wasted journey charge equal to the agreed charge per empty or calculated equivalent value of the unemptied containers outlined in this contract will be applied. The duty to keep access clear lies with the customer and is their responsibility whether the obstruction is caused by the customer or not.
Removal of Container(s)
The customer shall not remove the container(s) from the collection address, and the container(s) shall remain the ownership of the Rocket Recycling or its sub-contractors.
Inspection of Container(s)
The customer shall permit any person duly authorised by Rocket Recycling at all reasonable times to enter the premises at the collection address for the purpose of inspecting and examining the condition of the container(s).
Care of Container(s)
The customer shall indemnify Rocket Recycling against loss or damage to the container(s) or any part thereof from whatever cause arising and whether or not such loss or damage results from the negligence of the customer except that the customer shall not be responsible for any damage which is caused by Rocket Recycling’s employees or sub-contractors in emptying the container(s) and the customer shall not be responsible for wear and tear of the container(s). In the event of a bin being lost, stolen or damaged, the customer must provide us with a crime number
The customer shall not cause or permit any inflammable, toxic or dangerous substances to be placed in the container(s). If any substances are present in the container(s) Rocket Recycling shall not be under any obligation to discharge its duties and a wasted journey charge equal the agreed charge per empty or calculated equivalent value of the unemptied containers outlined in this contract will be applied. If the customer is in any doubt as to what is a dangerous substance, he should contact the Rocket Recycling.
Description of waste
The customer is under a legal duty to provide Rocket Recycling with an accurate description of the waste to be collected under the contract to enable Rocket Recycling to fulfil its obligations.
It is the responsibility of the customer to maintain the cleanliness of containers unless an add on package including a periodic clean is purchased and outlined in this contract.
Rocket Recycling’s general policy is only to service containerised waste. However, Rocket Recycling recognises the need to leave the customer's premises in a clean and tidy condition avoiding any environmental problems associated with loose waste and provided the customer had indicated his willingness to pay a fee based on a site assessment by Rocket Recycling's operatives, Rocket Recycling shall move occasional excess waste. If removal of loose waste occurs on a regular basis Rocket Recycling reserves the right to review the customer’s container requirements.
Rocket Recycling reserves the rights to change the service days to meet with operational requirements which where possible will be notified to the customer in advance.
If through operational difficulties Rocket Recycling is not able to service the customer’s requirements on the scheduled day Rocket Recycling reserves the right to re-schedule the service to the earliest possible opportunity without liability to the customer.
Missed collections should be notified within 24 hours, if a reason for the missed collection is to be investigated and a credit note to be given. Depending on the missed collection being deemed not to be directly or indirectly the fault of the customer otherwise an equivalent wasted journey charge will be applied. All service issues should be communicated directly to Rocket Recycling via the customer’s account manager or customer service department. It's important that the customer reports all service issues promptly so we can track any problems and source a new service provider if problems persist. If issues are not reported Rocket Recycling can take no responsibility for service issues, if we are not made aware of them. Missed collections are not always reported to us by sub contractors and the duty to report such issues is with the customer solely.
Termination of agreement
Termination by Rocket Recycling
Rocket Recycling may terminate this agreement giving one calendar month's written notice.
Termination by the Customer
The initial contract period for this service is 12 months (For any service offered) from the date stated on the contract. Unless agreed by both parties the monetary value of the contract will be settled in full by the customer upon early termination of the contract. After the 12 month period the customer may terminate this agreement by giving three calendar month's notice by pre-paid letter to Rocket Recycling and the agreement shall then terminate at the end of the following quarter. The three month notice period shall run in-line with the customers payment schedule, if notice is served current quarter mid-quarter (or anytime after the start of the current quarter), then the notice period shall begin at the end of that quarter and the customer shall have to serve the remainder of current quarter + next quarter. Any monies due at the end of the contract or notice period shall be collected as per our collection policy outlined in charges and payments.
Invoices will be raised and payments required according to service contracted. 3 months in advance and then quarterly thereafter. The customer is liable to pay Rocket Recycling LTD the charge for collection and disposal of refuse within 21 days of receipt of invoice, interest will be charged at an appropriate rate in the event of late payment.
Charges and Payments
Rocket Recycling reserves the right to vary its charges for the service with 7 days notice to the customer. At the end of each 12 month period when the customer switches to an open contract (with 3 months notice required to end service), a percentage increase to the customers quarterly invoice will be applied, this is to cover the cost of inflation as well as any increases in landfill tax (the rate of which is increased each year by government), the customer agrees to the increase by consent of payment. Those contracts ending in the year of 2014 will be subject to a 12% increase if notice is not served in-line with the agreement above. Cheques are accepted as payment if they arrive by the invoice due date, otherwise a credit/debit card payment will be have to be made in order to service stop. We employ a recurring card payment policy for regular late payers. In accordance with the data protection act we store necessary details to enforce this policy.
Any deposit paid to Rocket Recycling is non-refundable unless pre-agreed in writing by a director of Rocket Recycling LTD. Deposits are only taken in the event that a customer want's Rocket Recycling to undertake administrative work prior to service start, while they serve their notice period with their existing provider. This deposit will be used as part payment once the service starts but in the event the customer changes their mind before service start it will be used to cover administration costs.
Conditions of Service Provision (sub contractors)
Health & Safety
Due to Rocket Recycling's limited direct control of the physical activity of our service providers on site, all sub contractors must accept total responsibility for health and safety issues. Rocket recycling will not be held responsible for accidents of any nature caused by employees of sub contractors. Rocket Recycling will provide any ongoing subcontractor with a risk assessment before they attend site. It is the responsibility of the sub contractor to digest this information and formulate a reliable procedure for dealing with any specific issues based on this report. Upon agreeing to service a site on our behalf and the receipt of risk assessment from Rocket Recycling any sub contractor agrees automatically and absolutely to take full and ultimate responsibility for health and safety matters.
On accepting any work from Rocket Recycling a service provider agrees unconditionally not to directly replace Rocket Recycling on any site to which Rocket Recycling introduced that service provider as a sub contractor. By "directly replace" Rocket Recycling means that a sub contractor shall not under any circumstances take over waste collection services of a customer Rocket Recycling Rocket introduced them to, wthout a third party waste service provider having supplied that site with a service after the exit of Rocket Recycling in the interim.
Revised on 03/12/13